Matthew Tanin, a fund manager at Bear Stearns, has learned an important lesson about email: It is, for all practical purposes, permanent. It is easy to think of email as a conversation. You say something and get a reply back and both parties hit delete and it is gone. However, in reality, much of the email you send is stored permanently somewhere--especially when you are dealing with corporate mail servers. If you send a message out, it will go into your sent items and will usually be backed up on your local mail server. Even if you delete the email from your sent items, it is likely to be merely "flagged" for deletion and still backed up. When it gets to the other end, it is probably … [Read more...] about Email is Permanent
Digital Signature & Encryption
In the past we've talked about how to scan your signature to help go paperless. In this post, we are going to look at the fundamentals behind sending truly encrypted emails and documents that can be verified with a digital signature. The idea is to show you the concepts so you understand what is going on behind the scenes to make a secure communication channel over email. So why spend the time on this? As we switch to doing more business over the internet, secure communications are going to become much more important. Even if you don't have a use for encryption right now, you probably will over the next 3 to 5 years (if not before). There is a lot of value in understanding why email … [Read more...] about Digital Signature & Encryption
More Efficient Emails
When working with businesses, one problem I see over and over again is people who don't know how to write an efficient email. For example, I was helping a business put processes into place to streamline their help desk. Some of the requests that were coming into the tracking system just boggled my mind. My English 101 classes years ago spent a lot of time explaining that authors need to think about the reader. It doesn't matter what you write--it matters how the reader understands what you write. Unfortunately, people forget this when writing emails. Here are some of the emails I've seen (with names changed to protect the innocent and guilty parties): My computer doesn't work. … [Read more...] about More Efficient Emails
Reducing Email Overload
Email is one of those things that can be both a great time-saver and a huge waste of time. The idea of being able to send a message to someone across the country and get a reply back in hours or even minutes is amazing, even though we take it for granted. Unfortunately, email has become a victim of its own success, and it's easy to drown in the huge volume of electronic messages that come in each day. In this article, we are going to look at some ways to help reduce email overload by looking at strategies and methods for getting the most out of email without letting it run your life. Multiple Mailboxes Not all email is created equal. Some email you never want to see. Other emails … [Read more...] about Reducing Email Overload
Mozilla Thunderbird 3 Review
Email has evolved so much over the past few years that the services that were once predominant are no longer used as much, and some may be considered even obsolete. In the fast-paced world of technology, one of the things that has seemingly gone by the wayside is desktop email. With Gmail and Hotmail garnering many clients, most people choose to use an web-based email client, instead. However, one surprisingly pleasant desktop email client has been recently updated with several unique features. Mozilla Thunderbird is an open source desktop email client (for Windows, Mac and Linux) that is based on the same basic principles as Firefox. While Firefox is the browser I prefer to use, I had … [Read more...] about Mozilla Thunderbird 3 Review
The most important part of Mobile Email
Many people overlook the most important part of a mobile email solution. It is easy to get caught up in the idea that it is going to be so wonderful to have access to your email where every you are. The fact is, if you can't delete emails from your mobile device in a way that will delete them from your desktop computer, your mobile solution is probably going to cost you more time than it saves. If every email you read and then delete requires that you "touch" it again on your desktop, you are doing a lot of extra work. In the paper world, you get the most efficiency by minimizing the number of times you have to physically handle an item. The digital world is no different. Every … [Read more...] about The most important part of Mobile Email
Email Receipts
Some people are going to consider this an ugly hack, so I've been hesitant to share it. However, it works very well, so here it is. When I get an email receipt, I simply leave it in my inbox. (As I've said before, I don't worry about trying to delete everything out of my inbox--I just keep everything I might need in there where I can easily search it.) So, all of my email receipts are in my inbox. When I import my credit card statement into my financial software, I like to add a note on each item saying what it was for. I've found that the most efficient way to find the receipt is to do a search in my email program for the price. Most of the time this is a unique number, and I … [Read more...] about Email Receipts
Bounce Feature in OS X Mail
OS X Mail has a neat little feature that lets you "bounce" an email back to the sender, making it look like your email address doesn't exist. This isn't particularly useful for dealing with automated spam because most spam is sent from fake addresses anyway. However, it can be very useful to deal with emails from people who you don't want to have contacting you or who insist on sending you jokes and hoax warnings all the time. To use this feature, simply control click on the offending email and click "bounce" on the popup menu. They will get a message back that looks as if it came from your server saying that your email address doesn't exist, like the image you see below. … [Read more...] about Bounce Feature in OS X Mail
6 Mistakes That Look Dumb In Email
These are six things that will make you look stupid in email. In some cases, breaking these rules will make you lose your job. In others, they will simply annoy your readers. If you have any suggestions that should be added, please leave a comment. 1. Put Your Entire Message In The Subject Just because you can see the entire subject as you type it, doesn't mean it will show up for your recipient the same way. Depending on their email program, it might even truncate it. 2. CC A Bunch Of Unrelated Recipients If you need to send something out to a large number of people who don't already know each other, don't put them in the CC field. That broadcasts their email address to … [Read more...] about 6 Mistakes That Look Dumb In Email
TIP: To-Do Email Folder
I gave up trying to keep a clean email inbox years ago. Everything I had read said that I should sort anything I needed into folders and keep my inbox clean, but I finally just gave up. I finally decided on keeping anything that might be slightly important in my inbox where I can search for it. It turns out that, for me, this is far more productive than trying to move things around and categorize them. It was very liberating, and I found that nothing bad happened by keeping older emails in my inbox. In fact, I discovered it was easier to find things, because it only required a simple search instead of trying to find the folder where I had filed something. However, there is a … [Read more...] about TIP: To-Do Email Folder
10 Cell Phone Tips
Cell phones are playing an increasingly important part in most people's lives. Here are 10 things to consider when you get ready to upgrade phones. 1. Connectivity Does the phone connect well with your computer and other devices? Some phones have bluetooth and can keep your address book synchronized every time you come near your computer. Others require a USB connection. Some only have synchronization software that works with particular operating systems. Make sure you know that the device will connect with the things that are important to you before you buy it. 2. Email People are using their phones for email more and more. Make sure you understand not only what the device is … [Read more...] about 10 Cell Phone Tips
Check List for Email
I am amazed at how many people are using email that is broken. Yes they get their messages, but they have to jump through all kinds of hoops to make things work right. Worse, many people have setups that are actively exposing their passwords to anyone who cares to look. Here is a checklist of essential items for an email provider. How does your solution rate? Webmail and Mail Client Synchronized Ability to Send from any Connection No Plain Text Passwords Secure Connection Backups Adequate Storage Size Anti-Spam Anti-Virus Aliases Mobile Connections Strict Terms of Service Now lets look at each of these items in a little more detail, because some of them aren't … [Read more...] about Check List for Email
Relenta Review
During the course of a day, many of us find ourselves using to-do lists and other means of getting thoughts and tasks out of our minds and into a trusted place of reference. For a business, keeping employees aware of tasks and duties in an organized fashion can be a challenge. From a customer service point of view, making sure that a customer is not overlooked is certainly very important. Since much of the communication in the business world is done through email, companies are finding that it is difficult to consolidate communications so that everyone is "in the loop." Relenta CEO Dmitri Eroshenko states that, "Relenta keeps everyone on the same page...literally." And the software does just … [Read more...] about Relenta Review
10 Articles on Managing Email
Managing Email: The Great American Timesuck-CEO Blog Though email was intended to make our lives easier, sometimes it does just the opposite! This article provides a list of suggestions that would be helpful to anyone that feels slightly buried by the mountain of messages lurking in the corners of their inboxes. Sharepoint: Managing Access Request Emails-Shankar's Musings At times, programs dealing with email can become slightly confusing because of the convolutions one must go through to work with them. This article offers some helpful advice for those that need a few tips dealing with access request emails. Managing Email Stress-Nicky Jurd Sometimes, though we know what needs to be … [Read more...] about 10 Articles on Managing Email
Email like gambling
There is an interesting article about how checking your email can be addictive just like gambling. … [Read more...] about Email like gambling
Don’t try to Catch a Pizza Thief using Email
Like most technological advances, email can help productivity, but it can also hurt it. It takes intentional effort to reap the benefits of advances without suffering from their negative side effects. Easy communication is good when you have something that needs to be communicated. Easy communication is bad when it means you are saying things that just waste everyone's time. I ran across an article titled "Efficiency Experts" that talked about how Joe Phelps (CEO of the Phelps Group Inc.) explained proper use of email to his staff using a recent example of an employee who had used email to try to track down who stole his piece of pizza. With technology revolutionizing … [Read more...] about Don’t try to Catch a Pizza Thief using Email
Mobile Me Email Down for a week.
My .mac (now Mobile Me) email has be non functional since last Friday. I can't believe a company with the resources of Apple can't get an email server fixed in 4 to 6 hours much less a whole week. Walt Mosberg says the other services aren't very reliable either. I had been told that they were storing all incoming emails in a queue, but when I asked them if they could print out my emails and fax them to me (I know that is insane, but they weren't offering me anything useful and being down for a whole week is even more crazy than faxing emails) I found out that their servers are simply rejecting incoming connections so after four days they will be returned as undeliverable. At this point, … [Read more...] about Mobile Me Email Down for a week.
Encrypted Email Links
If you are interested in sending and receiving encrypted emails, these links are a great place to get started in understanding the process and configuring your system. What is a Digital Signature - David Youd An excellent explaination of how digital signatures work. The graphics help make this easy to understand. The article focuses on how it works by telling short stories instead of dealing with all the technical background. How PGP Works - Network Associates This is a good introduction to public/private key encryption. PGP (pretty good privacy) is one implementation of public/private keys. The article can be applied to other solutions as well. Encrypted E-Mail Company … [Read more...] about Encrypted Email Links
Darren gets Control of his Email
Darren at Problogger talks about the changes he has made to manage his email. Basically he moved everything to Gmail. I like the idea of keeping the archives around, but I don't know if I'd want to trust Gmail with the only copy of all my messages. … [Read more...] about Darren gets Control of his Email
Correct Way to Send Out Group Emails
When you send out an email to a group of people, simply putting them all on the to field is bad form. First, it exposes all the email addresses, so everyone can see everyone else's emails. Second, if someone accidentally hits "Reply All" instead of "Reply" their response can easily be sent to the entire group instead of just you. A few years ago, I got an email from a friend who was studying at Yale. It was a yearly update about what was going on in his life. He put everyone he knew in the To: field. This included old classmates, current professors, relatives, etc. One of his friends got the message and decided to respond with an update of all the stuff going on in her life. She … [Read more...] about Correct Way to Send Out Group Emails
IMAP for Gmail
Previously I wrote about why I prefer to use IMAP for my primary email accounts. Gmail recently enabled IMAP access for their accounts. Not only does it work for accounts at gmail.com, but it also works with their hosted apps account where you use your own domain. Productivity501.com uses Google's hosted apps for email, so IMAP is a very welcome addition. You can find this control by going to Settings > Forwarding POP & IMAP. Google did some creative things to make their concept of tags work within IMAP. Basically each tag becomes a folder, but that means it is possible to have the same item in multiple folders. There is also a folder called "All Mail" that will hold your … [Read more...] about IMAP for Gmail
Tuesday’s Tip: Turn Off Message Notification Sounds
Boing! You have another email. Boing! Boing! There are two more emails to deal with. Right as you get ready to leave for lunch Boing! Boing! Boing! Arghhh! This is not what email is for! If you want to get more done, turn off the audio notification for email. You can turn it back on if you are waiting for an important message, but leave it off while you are trying to do normal work. The whole point of email is so you can communicate quickly but asynchronously. That means it is ok to wait a few minutes before typing a reply. You can't let every email be an interruption. Go ahead and check your email every 15 minutes if you must, but spend those 15 minutes in between getting … [Read more...] about Tuesday’s Tip: Turn Off Message Notification Sounds
Visual Voicemail Confusion
My wife and I have used Vonage for our home telephone service for several years. Overall we've been very pleased with the service. It was especially useful when we were living in Mexico. One of the great features is the way that voice mail shows up with your email as an attachment. I use a Blackberry that isn't capable of playing a .wav file so when I'm on the road this feature is only useful to help show me who called so I can call them back. Recently they introduced a feature called "Visual Voicemail" where for $0.25 they will transcribe your voice mail and add it to the message along with the .wav file. This seemed like a great idea, so I signed up for the service. I'm not … [Read more...] about Visual Voicemail Confusion
Setup Your Email to Look Professional
Taking a little time to think about how your email looks from the standpoint of the recipient can go a long ways toward presenting a professional image. Here are eight things you should check to make sure, that when you send an email, it conveys the image you want. Setting Up Your Name to Show up Instead of Your Address - When you send an email, it should show your name in the "from" field. Sometimes people have it set to just show their email address. The worst setup is when it shows something like "NA." This is an example of how your emails should not look to someone else: This is an example of how the" to" field should appear when someone receives your message: Include Your … [Read more...] about Setup Your Email to Look Professional
Tuesday’s Tip: Handwritten Notes
The world we live in is so based around electronic communication that taking the time to do something the old fashion way can really make you stand out from the crowd. Following up meeting a new business contact with a short note in your own handwriting can form a lasting impression that would be difficult to achieve with email. If you've become too dependent on email's spell check, go ahead and write your message on the computer before copying it to your note. It may seem silly to do this, but if it lets you better compose your thoughts and makes you look professional, it is well worth the effort. … [Read more...] about Tuesday’s Tip: Handwritten Notes
Setting Up Gmail
Last week I talked about how I use IMAP for my main accounts. I do have some Gmail addresses as well, and I think I've come up with an optimal setup for keeping things synced with my main laptop computer. Basically I only download emails to my main laptop. If I need to read something from somewhere else, I'll use the web version and look under the archives if I need to lookup older emails. Under Settings > Forwarding and POP you'll want to Enable POP so you can download it with your email client. Then you have to decide what to do with messages once you've downloaded them. You can keep them in your inbox, delete them or archive them. I prefer to archive them. That keeps them … [Read more...] about Setting Up Gmail