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American Express Concierge

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American Express Concierge and Restaurants One of the best experiences I've had with American Express Concierge service was early in 2011 when spending a few days in Kansas City for my wife's birthday.  On a whim, we decided to visit the Country Club Plaza and noticed a restaurant called Fugo de Chao. It is a place where they bring skewers of meat around through the dining area and cut off pieces at your table. My wife had been to one of their restaurants as a teenager in Brazil and had very fond memories. Unfortunately we were told that there was a 2 to 3 hour wait for "walk-ins".  The staff suggested that we get our name on the list and check back in two hours to get a pager. We … [Read more...] about American Express Concierge

Circles, Amex, Passwords and Public Relations

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I got an interesting call last week. The vice president in charge of public relations from Circles gave me a call. Circles is the company that provides concierge services for American Express. A number of their current and former employees have commented here at Productivity501 and one revealed what Circles considered to be proprietary confidential password from their client, American Express. The VP of PR asked that I remove the password. Me: I vaguely remember a comment that had some type of access code in it, but it just looked like a telephone number. Is that what we are talking about? Circles Public Relations: It has the same number of digits as a telephone number, but it is … [Read more...] about Circles, Amex, Passwords and Public Relations

Great Amex Platinum Concierge Service

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I've been critical of American Express Platinum Concierge Service, but last week I had an interaction that was very impressive.  A deer ran into our car and broke the mirror.  Due to a misunderstanding, the local shop didn't order the part in time for our trip.  I sent the concierge service a map of the route we were going to take, the time we were leaving and asked them to find me any dealer with the part in stock on our route.  The concierge came back with a list of dealers with it in stock along with a list of dealers that could get it in two days near our destination. This was a huge time saver for me and very helpful.  Do you have any success stories from using the concierge service? … [Read more...] about Great Amex Platinum Concierge Service